ADP Customer Service Complaints Department

ADP isn’t perfect and they are too big for their own good sometimes, however I have had many more positive experiences with them than negative. Set up has been 7 months of an absolute nightmare. Our company is not special or complicated, but EVERY SOLUTION IS!!

• She wanted to understand which service plan would be best for us, rather than pushing the highest-priced plan.
• Are you looking for a payroll software solution and wondering how ADP compares to Gusto, QuickBooks, or Paychex?
• ADP keeps up with security threats and is transparent about resolution issues and threat statuses.
• ADP Run plans vary in price and features, but all four include complete payroll processing.
• Alternatively, a business that has reduced its workforce to 10 or fewer employees could move to Roll by ADP, a lower-cost option.

There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I’m very sorry for the frustration repaying this overpayment has caused. I’m sending a request for more information that will help me make sure I get this to the correct people. I’m sorry to hear about the lack of follow-up on service requests. I’m sending a request for more information that will help me locate your company and get this in front of the right people. I’m sorry for the frustration our service has caused.

ADP Help Center:

Before writing for Fit Small Business, she reviewed business software and services for other online websites. Karina has also worked as a marketing content specialist for Naviga. After her husband started a rocket company, Karina got a crash course on the ins and outs of starting a business and all the work that goes into launching a startup.

Their employees are paid sickening levels of money for what to me is subpar at best results. The company culture as a whole is bad…just a bunch of egos playing a game of self importance with your money. ADP customer reps keep you on hold for a long period of time. When you try to get an issue resolved, they don’t seem to understand or have any knowledge of their own system. Our company accounting manager has spent hours on the phone with different reps on different occasions and had to figure out a solution on her own as reps could not figure it out. My ex has child support garnished from his payroll through ADP, court order states that I am to receive $1024 each paycheck on the same day he is paid. ADP only sends $968.31 each check, and they hold my payment for 7 or more days before they send it.

What is Run Powered by ADP?

Downdetector.com needs to review the security of your connection before proceeding. Over the years, ADP has developed myriad helpful payroll and HR reports that you can view and customize. We do not recommend ADP RUN for businesses in need of advanced time tracking capabilities.

But many services — including both Gusto and ADP — can do a lot more for you. Here’s a closer look at what these two competitors offer.

ADP Payroll Workforce Now Packages

Both ADP Run and Paycom have similar payroll and tax management features. They even have self-service portals to let employees view their pay stubs, deductions, pay history, and other documents. However, ADP has more payroll services to offer overall. For medium and large businesses—those with more than 50 employees—or those wanting to house all HR and payroll services under one system, Paycom is the right choice. It has a full suite of integrated tools that make the service worth the money.

You cannot even speak to ADP but all questions must be routed through your employer’s HR department, which of course, knows nothing about ADP services. Separate from this incident, I think every company I’ve worked for over the past 10 years has used ADP, and I can say from adp run login “the ultimate end-user’s” POV, I’ve had no issues. Paychecks are correct and on-time (which undoubtedly is also a reflection of the HR depts at the employer site!), benefit elections have always gone smoothly, etc. So, I was surprised to see so many negative ratings.